Job Description

Job Description

Job Description

PURPOSE OF THE CLASSIFICATION:   

Performs customer service, cash and check handling work as well as fiscal clerical work such as totaling bills, vouchers and cash.

ESSENTIAL TASKS:

• Collects cash, checks and credit card payments delivered by mail or directly from the public; post receipts.
• Responsible for receiving and receipting all funds received by various departments of City government and issues receipts for all licenses issued by the City of Muskogee.
• Refers utility customers to customer service personnel in cases of account inquiries.
• Maintains daily record of bills paid, check and cash receipts and reconciles daily receipts.
• Answers phone calls and directs calls as necessary.
• Processes mail for all City departments as required; prepares customer accounts for payment.
• Will cross-train in one or more areas of department functions and will float to different positions as needed within Revenue Division.
• Operates office equipment such as fax machines, copiers, and phone systems, and uses computers for spreadsheet, word processing, database management, and other applications; learns to operate new office technologies as they are developed and implemented.
• Performs other work as necessary and or as assigned.
• Must report to work on a regular and timely basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.

REPORTING RELATIONSHIPS:

The Cashier reports directly to the Utility Revenue Manager. 

The Cashier does not have any direct reports or supervisory responsibilities.

QUALIFICATIONS :

Training and Experience:  High School Diploma or equivalent with at least six (6) months of general office experience including the processing of monies required; or an equivalent combination of training and experience.  Strong preference given to individuals with previous experience as a teller.

Knowledge, Abilities, and Skills: Knowledge of bookkeeping, cash handling and general office duties.  Ability to operate cash register, validating equipment, adding machine, calculator, Cathode Ray Tube and money changer; ability to establish and maintain good working relationship with the public and associates.  Ability to prepare necessary recapitulations and perform posting to accounts.  Requires strong verbal and written communication skills, with the ability to solve problems independently.  Ability to make rapid and accurate mathematical calculations.  Must be able to quickly learn departmental billing and collection procedures and structure of City utility fees. 

Physical Requirements:  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the American with Disabilities Act (ADA) requirements.  On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, arm and hand steadiness and finger dexterity will be needed enough to use a keyboard and telephone.  Prolonged sitting and standing is required.  Occasional lifting, and carrying of objects up to five (5) pounds, balancing, bending, handling, climbing, twisting, kneeling and repetitive movements.  Occasional lifting and carrying up to ten (10) pounds. Vision, speech, hearing, speaking, and feeling sufficient to perform essential tasks.  Punctuality and reasonable attendance is essential.  Must submit to drug screening and fitness to work physical exam.

Licenses and Certificates:  Possession of a valid Oklahoma Class D driver's license is required. 

WORKING ENVIRONMENT: Work in this classification is primarily indoors in an office environment.  Will travel to other City locations as required. 

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