Job Description

Digital Banking Specialist- Chicago Area

The Role

Do you find your purpose in empowering others? As a Digital Banking Specialist (internally known as Caf Ambassador), you are the face of Capital One's mission to change banking for good. We've broken the mold of traditional bankingyou won't be found behind a teller line or a glass window. Instead, you'll move throughout the Caf, bridging the gap between digital innovation and human connection.

In this role, you'll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you're building one by bringing Capital One's mission to life within a vibrant, modern community hub.

What You'll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a baristayou won't be serving coffee!)
• Serve as a Brand Advocate: You'll share the value of Capital One's products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You'll act as a brand steward, working within the framework of Capital One's established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem-Solve: You'll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customerswe'll ensure you're supported with the tools, resources, and experience to ensure you're up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You'll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn't a traditional "behind-the-desk" banking role. You'll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a jobit's work with a mission. Because we've removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you're using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes youwithin Capital One or into the wider worldyou leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Fit check? Covered. We'll hook you up with our signature Threads lineour treat
• Custom beverage while working
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafs as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate's degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Does this sound like the career move you've been looking for? Let's build the future of banking together!

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